INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

 

DESCRIPTION TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.

ITIL is a recognized international standard for the IT service management profession. It contains established norms, methods, processes, and practices. ITL standards provide guidelines for managing IT services, creating IT service capabilities and enhancing IT service management.

The importance of IT services and IT infrastructure to an organization cannot be under estimated in the current business environment. The increasing acceptance of a process based approach to managing IT indicates that the application of appropriate knowledge, skills, processes, tools and techniques can have a significant impact on business success.

OBJECTIVES TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

  • To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers
  • Improving the quality of the IT services delivered and Reducing the long term costs of service provisions

OUTLINE TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

  1. ITIL Basic Concepts
  2. Service Strategy
    • Service Portfolio Management
    • Demand Management
    • IT Financial Management
    • Supplier Management
  1. Service Design
    • Service Catalogue Management
    • Service Level Management
    • Risk Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Compliance Management
    • IT Architecture Management
    • Supplier Management
  1. Service Transition
    • Service Asset and Configuration Management
    • Service Validation and Testing
    • Evaluation
    • Release Management
    • Change Management
    • Knowledge Management
  1. Service Operation
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management
  1. Continual Service Improvement
    • Service Level Management
    • Service Measurement and Reporting
    • Continual Service Improvement

Participants TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

Members of Help Desks, Call Centres or Service Desks, Lower to Middle management, Employees who support Change Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Financial Management for IT Services, Configuration Management and Release Management and anyone who wants to proceed to the Practitioner or Master Levels.

INSTRUCTOR

Melwin Syafrizal, S.Kom, M.Eng

Fasilitas TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

  1. Lokasi Training di Hotel Bintang 3-5
  2. Sertifikat Training
  3. Modul Materi (Hard Copy & Soft Copy)
  4. Flashdisk
  5. Training Kit (Co-Card, Bolpoin, & Buku Catatan)
  6. Souvenir Eksklusif
  7. 1x Makan Siang dan 2x Coffee Break (Jam 10:00 & 14:00)
  8. Penjemputan Bandara – Hotel (Pulang-Pergi selama pelatihan)

Biaya dan Lokasi TRAINING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

  • Yogyakarta : Rp 8.800.000,- / Peserta
  • Bandung : Rp 8.800.000,- / Peserta
  • Jakarta : Rp 8.800.000,- / Peserta
  • Surabaya : Rp 8.800.000,- / Peserta
  • Malang : Rp 8.800.000,- / Peserta
  • Semarang : Rp 8.800.000,- / Peserta
  • Solo : Rp 8.800.000,- / Peserta
  • Bali : Rp 7.000.000,- / Peserta (Minimal 2 peserta)
  • Lombok: Rp 7.400.000,- / Peserta (Minimal 2 peserta)

Keterangan

  • Biaya diatas jika 1 perusahaan hanya mengirimkan 1 peserta.
  • Jumlah peserta memperngaruhi biaya diatas, jadi jika 1 perusahaan mengirimkan 2 atau lebih peserta maka biayanya dapat dibawah (turun) dari biaya yang tertera diatas.
  • Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami dilink berikut (kontak kami).
  • Jumlah peserta, jadwal training dan lokasi training dapat menyesuaikan permintaan.
  • Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan ini, silakan isi form di Formulir Pendaftaran.

Jadwal Training Terbaru di Jogja, Bandung, Jakarta, Bali, Surabaya, Lombok. Lihat Jadwal Fix Running dan Dapatkan penawaran harga murah & diskon dari Kami.